Effective Date: June 25, 2026
At Kosmic Collision, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or contact our team.
If you have any questions about this Privacy Policy, please contact us using the information provided at the bottom of this page.
Information We Collect
We may collect information you voluntarily provide when you:
- Request an estimate
- Contact us through our website
- Call or email our team
- Complete an online form
- Schedule an appointment
- Submit insurance or repair information
The information we collect may include:
- Name
- Phone number
- Email address
- Vehicle information
- Insurance claim details
- Photos of vehicle damage
- Service requests
- Any additional information you choose to provide
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Referring website
How We Use Your Information
We use your information to:
- Respond to inquiries
- Provide collision repair estimates
- Schedule appointments
- Communicate about your vehicle repair
- Process insurance-related requests
- Improve our website and customer experience
- Send requested information
- Comply with legal obligations
We do not sell your personal information.
Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and understand how visitors interact with our website.
These technologies may include:
- Google Analytics
- Google Tag Manager
- Google Ads Conversion Tracking
- Other website analytics tools
You can disable cookies through your browser settings, although some website features may not function properly.
Third-Party Services
We may use trusted third-party providers to help operate our website and business, including:
- Website hosting providers
- Analytics providers
- Marketing platforms
- Email communication services
- Customer relationship management (CRM) systems
- Payment processing providers (if applicable)
These providers only receive the information necessary to perform their services and are expected to protect your information.
Text Messages and Phone Communications
If you provide your phone number, you may receive communications regarding:
- Appointment confirmations
- Estimate updates
- Repair status
- Customer service follow-up
Message and data rates may apply depending on your wireless carrier. You may opt out of text communications by replying STOP when applicable.
Email Communications
If you provide your email address, we may send:
- Estimate information
- Appointment confirmations
- Repair updates
- Requested documents
- Customer service communications
If you subscribe to marketing emails, you may unsubscribe at any time using the link included in those emails.
Data Security
We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Maintain business records
- Meet legal, insurance, and regulatory requirements
- Resolve disputes
- Enforce our agreements
Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of eligible personal information
- Request information regarding how your data is used
To exercise any applicable privacy rights, please contact us using the information below.
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information through our website, please contact us so we can remove it.
External Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with a revised Effective Date.
Contact Kosmic Collision
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Kosmic Collision
Concord, NC
Phone: 980-200-9904
Website: https://www.kosmiccollisionllc.com